Shipping policy
SHIPPING POLICY
Processing Time Orders are typically processed within 2-5 business days after payment confirmation. Please note that processing times may be extended during peak periods or promotional events.
Shipping Methods & Costs
United Kingdom
- Standard Shipping: FREE
- Standard Shipping (alternative): £4.99
- Express Shipping: £6.99
European Union We ship to all EU countries including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
- Standard International Shipping: £14.99
International We ship worldwide to the following countries: United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, and United States.
- Standard International Shipping: £23.99
Delivery Timeframes
- UK: 3-7 business days (standard), 1-3 business days (express)
- EU: 7-14 business days
- International: 10-21 business days
Please note that delivery times are estimates and may vary depending on your location, customs clearance (for international orders), and external factors beyond our control.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this to monitor your delivery progress.
Lost or Damaged Items If your order arrives damaged or goes missing in transit, please contact us within 48 hours of the expected delivery date. We will work with you to resolve the issue promptly, either through a replacement or refund.
Customs & Duties (International Orders) For orders shipped outside the UK, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs.
Contact Us For any shipping-related questions, please contact us at sales@thecaressentials.onmicrosoft.com